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#TourGuideConf18
What happened when Robin Hood went to Drapers’ Hall? Key take-outs from the first National Tour Guiding Conference 2018
One Event: Two Perceptions
Contented staff and happy customers tend to go hand in hand. If staff are not happy it is much harder to create great customer experiences. It's also important that staff understand how the customer perceives the experience. Customer satisfaction research data is a...
Leisure and Tourism in West Midlands, Coventry and Warwickshire
Drawing on the wealth of data and insight available on the tourism sector in Britain, we've put together a short illustrative report showing how this data can be used to understand and exploit opportunities for growth. Whether you are a DMO, accommodation or...
Survey and Respondent Fatigue
Survey & Respondent Fatigue The idea of research fatigue is not a new one – I remember worrying about a response rate that had dropped from 33% to 31% in continuous research we were doing last century. Since then, a couple of things have happened: Survey Overload...
Customer First – The Whole Story
This final blog in the series tells the whole story: From first mapping out what you know, and need to know, about your customers, through gathering feedback and insight effectively and efficiently, to putting the customer at the heart of your organisation. In...
Maintaining a Customer-Centric Organisation
Our 5th and final webinar created in collaboration with Webropol, looks at how to keep the customer at the heart of an organisation. Read it here XV Insight Webropol Customer First Webinar 5 Maintaining a Customer-Centric Organisation Watch it here...
Maximising the Insight & Value – Webinar 4 in collaboration with Webropol
In this week's webinar we explore how to get the most out of the customer data you collect. It's all too easy to have an abundance of data but not get the best insight out of it. Read it here: XV Insight Webropol Customer First Webinar 4 Maximising the Insight and...
Getting Valuable Feedback
The third blog in our Customer First series explores the key points around survey design, helping you to ask your customers the right questions: XV Insight Webropol Customer First Webinar 3 Getting Valuable Feedback Watch the Webinar here: Valuable Feedback
What your Customers think
This blog is based on the second in a series of 5 short webinars in which we share our perspective on how best to understand your customers experiences and how to ensure they are happy and loyal. They are jointly produced by Webropol, a web-based survey and analytics...
Why Happy Customers Matter – Webinar 1 XV Insight in collaboration with Webropol
XV Insight Webropol Customer First Webinar 1 Why Happy Customers Matter This blog is based on the first of a series of 5 short webinars in which we share our perspective on how best to understand your customers experiences and how to ensure they are happy and loyal....
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