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Find out what your customers want you to have in place when you re-open
Call-out to cafes/restaurants, shops, sports/leisure centres, tourist attractions!Find out what your customers want you to have in place when you re-open As restrictions begin to be eased, organisations are starting to plan for re-opening.If you have customers or...
XV Insight launches vital UK Visitor Attraction Research
Whist we are currently still in the depths of ‘lockdown’ it is important to be preparing for the time when people are free to go out for leisure purposes. The challenge of restarting the visitor attraction market is one collectively faced by all involved in the...
The impact of visitor attraction digital activity during COVID-19 on future intentions
Some good news for the domestic tourism sector: Digital activity by visitor attractions during the lockdown is being widely accessed and is likely to inspire ‘real’ visits once the coronavirus emergency measures are lifted. Digital Engagement From the initial...
COVID -19 Coronavirus Pandemic Horse Owners Survey – What’s Happening in Livery Yards?
The full report can be accessed here There is a lack of consistency across livery yards in terms of actions taken to combat the spread of coronavirus. Whilst most are practicing social distancing, other actions taken are more variable? Around half have put in place...
XV Insight Coronavirus – Horse Owner Survey Week 2 Results
Horse Owners continue to act responsibly during the crisis, with most cutting back on ‘risky’ activity with their horses. The welfare of their horses continues to be the greatest concern. However, there is growing evidence that the economic impact is biting hard, not...
What might tourism in Britain look like after coronavirus?
It is early days to think about ‘after-coronavirus’ and when we do, there are many huge challenges facing us. But in times of hurt and suffering, hope and optimism for the future help to keep us strong! The tourism sector, along with leisure and retail have been...
XV Insight Coronavirus – Horse Owner Survey Week 1 Results
For release 2 April 2020 Horse owners are cutting back on both what they do with their horses and how much they spend in response to the coronavirus emergency. Their current concerns centre on the welfare of their horse should they be un-well or their horse require...
Coronavirus – Horse Owner Survey
The survey is designed to find out, in detail, what you are doing with your horses during the pandemic and what concerns you may have. The questionnaire is quite detailed in order that we can really understand what live is like for horse owners during the...
#TourGuideConf18
What happened when Robin Hood went to Drapers’ Hall? Key take-outs from the first National Tour Guiding Conference 2018
One Event: Two Perceptions
Contented staff and happy customers tend to go hand in hand. If staff are not happy it is much harder to create great customer experiences. It's also important that staff understand how the customer perceives the experience. Customer satisfaction research data is a...
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